Policies at the Bottger Mansion


If you cancel your reservation more than 7 days prior to your scheduled arrival date, your deposit will be refunded, minus a nonrefundable $25 per-room cancellation fee or 10% of the deposit, whichever is greater.  If you cancel your reservation, or any part of a reservation, less than 7 days prior to your arrival date, the amount paid will be retained as a cancellation fee. If the entire canceled visit is re-booked by another guest, the amount paid will be refunded, minus a nonrefundable $25 per-room cancellation fee or 10% of the amount paid, whichever is greater.  Balloon Fiesta cancellations: If you cancel your Balloon Fiesta reservation, the deposit for a cancellation received before September 1st will be refunded minus a nonrefundable cancellation fee of 10% of the total amount paid.  There are no refunds for cancellations after September 1st. We suggest that you consider purchasing travel insurance for your Balloon Fiesta stay. Group bookings and special events: Our cancellation policy is different for group bookings (3 rooms or more), as well as some special events. Please contact us for details.

Travel Insurance

As a small inn, we require your commitment to your reservation. Reservations are accepted with the understanding that you will be financially responsible for the entire period reserved. We cannot be responsible for illness, family emergencies, work conflicts, inclement weather or cancelled flights. We highly recommend purchasing trip cancellation insurance, available at a nominal cost from any travel agency or online at insuremytrip.com. These companies are independent and not affiliated with our inn.


A deposit of 50% of the entire reservation, with a one-night minimum per room, will be charged to your credit card to confirm your reservation. The remaining balance will be charged on the morning of arrival to the credit card you provided. Balloon Fiesta deposits: A deposit of 50% will be charged at the time the reservation is made. The remaining balance due will be charged to your credit card on September 1st.


Confirmed reservations are made with a valid credit card.  Any remaining balance due will be charged to the credit card on file on the morning of your arrival. If you wish to use a different credit card for the remaining balance due, please let us know in advance of your arrival date.  We gladly accept Visa, MasterCard, American Express, or Discover cards. A valid credit card number to be kept on file is required. We do not accept cash, personal checks or traveler’s checks.  Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


One reserved parking space per guest room is included with the room rate. Guests may pay to park additional vehicles in the unreserved spaces in the City lot.

Smoking and prohibited items

Please note that the Bottger Mansion is a completely non-smoking facility. No cigarettes, cigars, electronic tobacco devices or cannabis. Smoking is not allowed in the mansion, in the courtyard or anywhere on the property. We recommend that heavy smokers consider other accommodations. Incense and candles are also prohibited.


For safety reasons and for the comfort of our guests, only children age 10 or older can be accommodated and must be supervised at all times.


We are unable to accommodate pets or support animals.

Cats in residence

Two cats–Graycat and Socks–live in our private quarters. On occasion, they are in the main area of the house–not in the guest rooms. People allergic to cats may choose to stay elsewhere.

Mobility and medical issues

The Bottger Mansion is not wheelchair accessible. There are six steps to the front porch from the sidewalk and one step from the dining room to the living room.  There is no elevator.  The Route 66 Suite, the Edward Cristy Room, and the William Hazeldine Room are the guest rooms on the first floor. The Mansion is NOT suitable for those with mobility or medical issues who have difficulty climbing more than just a few steps.

Minimum stay requirements

A minimum stay of two nights may be required for holiday weekends.  Balloon Fiesta, Thanksgiving or Christmas may require a three-night minimum.


Rooms are available for self-check-in at any time when your room is ready, and you will receive a text message. If you require assistance at check-in, please let us know what time you expect to arrive so we may schedule a hosted check-in for you. Please let us know if you are unable to communicate by text.


Check-out time is 11:00 a.m.  If you wish to stay in Old Town for a while longer, we can store your bags until the time of your departure.

Left items

Items left by guests are kept for only 30 days. If you wish to have the item returned, the cost includes postage plus a $10 handling fee.


Breakfast is provided for our overnight registered guests. We are not open to the public.


We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your information to anyone.

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Give The Gift of Bottger Mansion This Christmas

Give your loved one a very special gift of a stay at Bottger Mansion.  We offer gift certificates in many amounts.