If you cancel your reservation more than 7 days prior to your scheduled arrival date, your deposit will be refunded, minus a nonrefundable $25 per-room cancellation fee or 10% of the deposit, whichever is greater. If you cancel your reservation, or any part of a reservation, less than 7 days prior to your arrival date, your deposit will be retained as a cancellation fee. If the entire canceled visit is re-booked by another guest, your deposit will be refunded, minus a nonrefundable $25 per-room cancellation fee or 10% of the deposit, whichever is greater. Any refunds may be made by check. Balloon Fiesta cancellations: The deposit for a cancellation received before August 1st will be refunded minus a nonrefundable cancellation fee of 10% of the total amount paid. For a cancellation between August 1st and September 1st, if the entire cancelled visit is re-booked by another guest, the deposit will be refunded, minus a nonrefundable cancellation fee of 10% of the total amount paid. There will be no refunds for cancellations after September 1st. We suggest that you consider purchasing travel insurance for your Balloon Fiesta stay. Any refunds may be made by check. Group bookings and special events: Our cancellation policy is different for group bookings (3 rooms or more), as well as some special events. Please contact us for details.
A deposit of 50% of the entire reservation, with a one-night minimum per room, will be charged to your credit card to confirm your reservation. The remaining balance will be charged on the morning of arrival to the credit card you provided. Balloon Fiesta deposits: A deposit of 50% will be charged at the time the reservation is made. The remaining balance due will be charged to your credit card on August 1st.
Confirmed reservations are made with a valid credit card. Any remaining balance due will be charged to the credit card on file on the morning of your arrival. If you wish to use a different credit card or pay cash upon arrival, please let us know in advance of your arrival date. We gladly accept Visa, MasterCard, American Express, or Discover cards. For payments made in cash, a valid credit card number to be kept on file is required. We do not accept personal checks or traveler’s checks. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
One reserved parking space per guest room is included with the room rate. Guests may pay to park additional vehicles in the unreserved spaces in the City lot.
Please note that the Bottger Mansion is a completely non-smoking facility. No cigarettes, cigars, electronic tobacco devices or cannabis. Smoking is not allowed in the mansion, in the courtyard or anywhere on the property. We recommend that heavy smokers consider other accommodations. Incense and candles are also prohibited.
For safety reasons and for the comfort of our guests, only children age 10 or older can be accommodated and must be supervised at all times.
We are unable to accommodate pets.
Two cats–Graycat and Socks–live in our private quarters. On occasion, they are in the main area of the house–not in the guest rooms. People allergic to cats may choose to stay elsewhere.
The Bottger Mansion is not wheelchair accessible. There are six steps to the front porch from the sidewalk and one step from the dining room to the living room. There is no elevator. The Route 66 Suite, the Edward Cristy Room, and the William Hazeldine Room are the guest rooms on the first floor. The Mansion is NOT suitable for those with mobility or medical issues who have difficulty climbing more than just a few steps.
A minimum stay of two nights may be required for holiday weekends. Balloon Fiesta, Thanksgiving or Christmas may require a three-night minimum.
Rooms are available for self-check-in at any time when your room is ready. If you require assistance at check-in, please let us know what time you expect to arrive so we may schedule a hosted check-in for you. Please let us know if you are unable to communicate by text.
Check-out time is 11:00 a.m. When available, late check-out no later than 1:00 p.m. may be arranged for a $50 fee. When possible, arrangements may be made to store your bags until the time of your departure.
Items left by guests are kept for only 30 days. If you wish to have the item returned, the cost includes postage plus a $10 handling fee.
Breakfast is provided for our overnight registered guests. We are not open to the public.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your information to anyone.